ADA Networks 

Support - Caring for your network

At ADA we aim to provide our customers with the best service and support through single-point-of-contact solutions. These solutions offer easy and reliable access to our experts. We understand that people and processes are as important as the products.

The benefits to organisations for outsourcing their network support to ADA include:

• Our ADA Assurance maintenance plans are carefully coordinated and executed to provide you with security and peace of mind
• All the major vendors can be supported under a single contract – one helpdesk to call, one contract number to quote – one SLA applied
• We provide an equipment inventory of maintained hardware, and focus meetings are arranged to discuss your current and future requirements
• Speed and agility are essential and with our unrivalled logistics setup, we are able to provide cost effective solutions to your business by utilising our expansive spares holdings and locations
• Outsourcing your maintenance enables us to concentrate on the service that we supply, whilst you focus on what you are good at. We take away the service level agreement worries on IT hardware maintenance ensuring that your business receives the greatest return on investment

Our unrivalled, flexible support ensures that whatever the size or requirement of your business we can provide a workable and tailored solution.

We provide a wide range of affordable maintenance and support options, these include:

Guaranteed fix times
We can provide a guaranteed on site fix time of 4 hours across the UK and Ireland

Help Desk
We operate a 24/7 help desk offering remote diagnostics and configuration support

Enhanced Support
We can provide 24/7 engineers on site within 4 hours to assist with planned changes or general hands-on support and diagnostics

To find out more about how ADA can help your organisation, please contact us directly to speak to a technical services specialist.