Support & Maintenance
Our range of support & maintenance services are designed to ensure you receive prompt and effective assistance from experienced network and security engineers.
Field engineer assistance in the event of a hardware fault
- On-site assistance with fault diagnostics
- On-site replacement of faulty hardware
Support engineer assistance via telephone and remote sessions:
- Troubleshooting and diagnostics
- Root cause analysis
- Configuration assistance & minor changes
Automatic email alerts in the event of an outage of any networked device with a fixed IP address/DNS name, including:
- Wireless Access Point
- Wireless Controller
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