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Support & Maintenance

Our range of support & maintenance services are designed to ensure you receive prompt and effective assistance from experienced network and security engineers.

Hardware Maintenance

Field engineer assistance in the event of a hardware fault

  • On-site assistance with fault diagnostics
  • On-site replacement of faulty hardware

Helpdesk Support

Support engineer assistance via telephone and remote sessions:

  • Troubleshooting and diagnostics
  • Root cause analysis
  • Configuration assistance & minor changes

Critical Monitoring

Automatic email alerts in the event of an outage of any networked device with a fixed IP address/DNS name, including:

  • Switch
  • Router
  • Wireless Access Point
  • Wireless Controller
  • Firewall
  • Server

 

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Accreditation and certification of competency
Ask us why they are important to your organisation. Read more